Order management

Overview

The Order management page lets you track every customer transaction and handle each order by status: pending, confirmed, cancelled, refunded and so on.

Viewing & searching orders

In the admin interface, open Orders to see the list. From there you can:

• Search by order code, customer name or customer email.
• Filter by order status or by date range.
• Export to Excel for record-keeping or reconciliation.

Confirming an order

For orders still in the pending state, open the order detail and click Confirm to approve it. Once confirmed, the customer is granted the access rights that come with the package they bought.

Cancelling an order

If you need to cancel an order - say the customer ordered by mistake or never paid - open the order detail and choose Cancel order. Cancelled orders are marked accordingly and are no longer valid.

Refunds

When a customer needs a refund, open the order and use the Refund action. Always double-check the customer's bank account details before processing.

Tips for efficient management

• Filter regularly for orders in the pending state so you can confirm them promptly.
• Export to Excel on a regular schedule to reconcile revenue.