Paying by bank QR code

Overview

MONA Elearning supports bank QR code payments (VietQR). When you upgrade your service package, the system generates a QR code with the transfer reference already filled in, so you can pay quickly and have the payment reconciled automatically.

Payment steps

1. After choosing a package and clicking pay, the system shows the payment page with a QR code and the bank account details.
2. Open your banking app on your phone and choose Scan QR code.
3. Scan the QR code on screen - the account number, amount and transfer reference are pre-filled.
4. Review the details and confirm the transfer in your banking app.
5. Wait a few seconds; the system reconciles the payment automatically and takes you to the payment successful page.

A note on the transfer reference

Please keep the transfer reference exactly as generated. It is the identifier the system uses to match your payment to your order. If you change it, the transaction may not be recorded automatically.

Requesting an invoice

After a successful payment you can request an electronic invoice:

• Personal invoice: enter your full name, ID number, phone number, email and address.
• Company invoice: enter the company name, tax code, phone number, email and address.

Troubleshooting

• If you have transferred the money but the order has not updated after a few minutes, check the transfer reference and contact support with your order code.
• Make sure you transfer exactly the amount shown on the QR code.